The field service technician can have different roles depending on the sector and the company in which he works. In general, they are responsible for managing all customer support tickets in various facilities. Installation, repair, maintenance, system improvement, and on-site testing are some of the most common functions of the field service technician.
Technical description of Field Technician
As a field service technician in our company, you will be responsible for ensuring proper activity management in order to achieve exceptional customer satisfaction.
Duties and responsibilities of the field service technician
· Perform customer support activities
· Perform all on-site installation, repair, management and maintenance activities
· Track and document the progress of the work
· Perform troubleshooting
· Identify all problems
· Suggest and implement the solution
· Operate the vehicle safely
· Check and update the field automation systems and databases
· Comply with company rules and regulations
· Join colleagues and other team members
· Building relationships and trust with customers and customers.
Field Service Technician requirements and qualifications
· X years of experience Field Service Technician or similar role
· Experience with managing and preserving technical equipment
· Critical thinker and problem-solving skills
· Team player
· Good time-management skills
· Great interpersonal and communication skills
· Accustomed to using mobile tools and applications
The Role of the Field Technician
IT Field Technicians are essential to the work we do at Handex. They perform a variety of duties at various environmental remediation and industrial service job sites, including wastewater treatment facilities and refineries.
Examples of the work our Field Technicians do include:
· Performing project-related duties, including lifting and material handling tasks
· Monitoring systems and performing preventative maintenance
· Handling repairs
· Performing sampling work, including gathering readings and samples
· Collecting and recording accurate and complete field data
· Calibrating and operating field parameter meters
Field Technicians perform their work in varying environments, including all weather conditions. They work indoors and outdoors, occasionally at great heights or in confined spaces, and in temperatures that are sometimes very hot or cold.
Field Technicians help maintain Handex quality standards by identifying any current or potential problems on the job site, then taking the steps needed to resolve or prevent them.
Field Technicians also help maintain Handex health & safety standards of “Nobody Gets Hurt” by always adhering to and promoting all health & safety policies and protocols.
Hiring the Right Field Technician
When Handex seeks Field Technicians to join the team, we look for individuals who want to be a part of the work we do, and who are interested in performing work with different project tasks on various job sites. We look for an excellent work ethic, great communication skills, and a team-player attitude.
As most of the work we complete requires different licenses and certifications, we also seek candidates who have licenses or certificates applicable to the industry, such as the 40 Hour OSHA HAZWOPER Certificate and TWIC card.
For work experience, while knowledge of and experience in environmental remediation work is helpful, it is often not a requirement, and the Handex team will provide training as needed. It is an industry Handex has been associated with for over 40 years, and we welcome the opportunity to introduce this exciting industry to new individuals!
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